Refund, return & chargeback policy
Please review this policy before placing an order.
All sales are final
Because research products require controlled handling, we do not accept returns or exchanges. We may cancel an order only if it has not been processed or shipped.
Damaged, defective, or incorrect items
Email contact@americanpuritylabs.com within 3 days of delivery with your order number and clear photos of the item and packaging. If we confirm the issue, we may provide a replacement or refund.
Refunds
Approved refunds are sent to the original payment method within 10 business days. Shipping charges are not refundable unless the error was ours.
Chargebacks
Contact us before filing a payment dispute so we can try to resolve the issue. We may give the bank or payment provider relevant order, delivery, communication, and policy-acceptance records.
Contact
Email contact@americanpuritylabs.com with your name and order number.
Last updated: June 20, 2026